Last updated: April 3, 2020.
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Junto, for any reason, just contact our support team at firstname.lastname@example.org and we'll take care of you.
- If you were just charged for Junto, but you meant to cancel, we're happy to refund that extra charge.
- If you forgot to cancel Junto a couple months ago, and you haven't used Junto since then, we'll give you a full refund for a few back months. No problem.
- If you tried Junto for a couple months, and you just weren't happy with it, you can have your money back.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'd issue a partial credit to your account.
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note at email@example.com, tell us what's up, and we'll work with you to make sure you're happy.